Delivery & Order Information

Back Orders

If an item is listed as ‘Available on request’ or ‘New stock arriving’, you can place the item on back order. Back-ordered items will be dispatched with a subsequent order or when the stock arrives in the warehouse. You can establish the availability of items using the search bar at the top of this page.


Cancelling Orders

If you need to cancel an order, please call Customer Service on 0800 373755 or 01244520000 (Option 1) during office hours. Please note that once orders have been sent to our warehouse to pack they cannot be cancelled. Backorders can be cancelled prior to dispatch.


Credit Facilities

Business credit facilities may be offered on application. If an online order is placed without a credit facility, you will be called to make a card payment before the order can be processed. To request a credit application form please email us at sales@clcwholesale.com.


Dispatch Times

Orders received on weekdays before 2 pm will generally be dispatched on the same day. Orders received after 2 pm will generally be dispatched the following working day.


Delivery Charges

There is no delivery charge for orders worth £50 and above.

For orders worth less than £50 a freight charge of £4.80 will apply.

For deliveries outside of the UK, please see charges per each country.


Discounts 

Discounts are set by your Area Sales Manager. Click here to see the discount rates set on your account.


Placing Orders

To place an order, you must be a CLC Wholesale (UK) account, holder. Orders must be paid for at the time of placement unless you have been issued with a credit account (see above). Proforma orders are accepted for customers intending to become an account holder with the company. You can place your order in any of the following ways:

To order online, log into your clcwholesale.com account, add items to your basket and submit your order.
To order via email, send your order to sales@clcwholesale.com.
To order over the telephone, call us on 0800 373755 or 01244520000 (Option 1).


Returns & Order Errors

Unless previously agreed with a CLC Wholesale representative, all items are sold on a firm sale basis. It is your responsibility to check deliveries received and notify us (within seven working days) if an item is faulty or has been incorrectly delivered to you. In this event please email us on sales@clcwholesale.com or call us on 0800 373755 or 01244520000 (Option 1).

Items can ONLY be returned once a returns authorisation has been supplied by us. Authorised returns should be sent to CLC Wholesale, Unit 5 Glendale Avenue, Sandycroft Industrial Estate, Sandycroft, Deeside CH5 2QP.