Delivery & Order Information
Back Orders
If an item is listed as ‘Available on request’ or ‘New stock arriving’, you can place the item on back order. Back-ordered items will be dispatched with a subsequent order or when the stock arrives in the warehouse. You can establish the availability of items using the search bar at the top of this page.
Cancelling Orders
If you need to cancel an order, please call Customer Service on 01244 455700 during office hours. Please note that once orders have been sent to our warehouse to pack they cannot be cancelled. Backorders can be cancelled prior to dispatch.
Credit Facilities
Business credit facilities may be offered on application. If an online order is placed without a credit facility, you will be called to make a card payment before the order can be processed. To request a credit application form please email us at sales@kingswayclctrust.com.
Dispatch Times
Orders received on weekdays before 2 pm will generally be dispatched on the same day. Orders received after 2 pm will generally be dispatched the following working day.
If you are looking for a non-standard delivery, please ask the Customer Services team before you place your order. They may be contacted by email sales@kingswayclctrust.com or by phone: +44 (0) 1244 455700.
Delivery Charges
For deliveries to addresses within the UK there is no delivery charge for orders of £50+ trade value of in stock items.
For orders with a trade value of less than £50 a freight charge of £4.80 will apply.
Out of stock items are not counted in the order value.
For current delivery costs to addresses outside of the UK, please contact customer service by email sales@kingswayclctrust.com or by phone: +441244 455700.
Discounts
Discounts are set by your Area Sales Manager.
Placing Orders
To place an order, you must be a CLC Wholesale account, holder. Orders must be paid for at the time of placement unless you have been issued with a credit account (see above). Proforma orders are accepted for customers intending to become an account holder with the company. You can place your order in any of the following ways:
To order online, log into your clcwholesale.com account, add items to your basket and submit your order.
To order via email, send your order to sales@kingswayclctrust.com.
To order over the telephone, call us on 01244 455700.
Returns & Order Errors
Unless previously agreed with a CLC Wholesale representative, all items are sold on a firm sale basis. It is your responsibility to check deliveries received and notify us (within seven working days) if an item is faulty or has been incorrectly delivered to you. In this event please email us on sales@kingswayclctrust.com or call us on 01244 455700.
Items can ONLY be returned once a returns authorisation has been supplied by us. Authorised returns should be sent to CLC Wholesale, Unit 5 Glendale Avenue, Sandycroft Industrial Estate, Sandycroft, Deeside CH5 2QP.